Create SMS Template

In this area you'll learn how to create a SMS message template.

To access this area, expand the menu item Messages and click in Templates as follows:


In this page, expand the New Template menu and click in in SMS Template:

new sms template button

This will take you to a wizard divided in three different tabs, as shown below:


Some sections are optional and you will notice that they are marked as ready by default.


In the Setup tab, you will need to provide a name for your template. This will help you identify templates later on:



To actually create the content your users will see when you send a SMS message, click in the Content tab. If you are using our inbox functionality, you may localize your content in multiple languages. For that toggle the switch Use localized content to start creating content in other languages:

use localized content

Automatically a new tab called Default will appear, which will allow you to create the content that we will use as a fallback when the device that receives the message does not have a language provided by the localized content you create.

default tab

Make sure you create the default content before proceeding to add more languages, as other localized content must share the same message you use in the default content. When you are ready to add more languages, go ahead and click in the following button:

add language button

This will open a new window where you can select a language/region combination. Note that region is a property that is only available in SDK 2.0 or higher, so it's important your apps use this version if you would like to have use a language/region combination. If your apps do not support this version or you simply don't need to create content based on a language/region combination, you can leave the region option unselected.

add locallized content modal

Adding languages will eventually add new tabs to the message composer, as shown below. Make sure you localize all fields accordingly in each tab:

new language tab

A SMS message should only have a message (please note that this field allows placeholders):



In this tab, you can use the following option to ignore the messaging limit you've previously defined for your app:

ignore messaging limit

This can be useful for time-sensitive messages or particularly important communication.


Finally you can configure the throttle rate of a message by clicking in the Delivery tab:

If you wish to throttle the delivery of a message, you can toggle the option below:


This will allow you to specify the rate of how many messages we should send per second (min. 10/sec):

throttle rate

Once you are done composing your message, click in the Create Template button to actually save the template:

create button

Keep reading our guides to learn how to edit a template.