Guides

Message Results

In this area you'll find all the metrics that matter to evaluate the performance of your messages.

To access this area, expand the menu item Messages and click in Sent as follows:

Menu 38a5482cb6

In the list of sent messages, click in the message you wish to get more information from:

Message in list 757675e788

In this page you'll find real-time information about your message performance. Depending on the type of message it will show different information.

Push Messages

For this type of messages, the first section you see will be a summary of your message:

Push message summary df1d4ab669

Clicking in More Info will take you to a detailed page where you can see the full content of the message as described here.

Mainly you'll see the conversion chart showing the sent, opens and unique opens (if using the inbox functionality):

Conversion ca060828fd

If your message contains more than one action you will also be able to see the distribution of responses:

Response 554fa33244

You will also see the computed average response time if your message contains actions:

Response average time 81488f1776

You can also see the total number of messages sent:

Sent c1ae29fffe

And the number of messages that failed to be delivered:

Fails 2512b39ae8

You will also see the open rate, if you are using the inbox functionality, we will also include the unique open rate:

Opened 11ee60e3c3

And if your message contains actions you will also see the reply rate and unique reply rate (if using inbox functionality):

Replies fd9679426d

Finally we will also display all the individual events collected for this message. We will show you a list of all the Sent events:

Sent events 26b72dc95c

And all the received events:

Received events 903f91787d

We will also display all the open events:

Open events 7e580cf44e

And finally, if your message has actions, we will also display all the individual replies:

Replies events 75d5266afd

Email Messages

For this type of messages, the first section you see will be a summary of your message:

Email message summary 6e477fe687

Clicking in More Info will take you to a detailed page where you can see the full content of the message as described here.

Mainly you'll see the conversion chart showing the sent, opens and unique opens (if using the inbox functionality):

Conversion ca060828fd

For this type of messages, you will also see the CTR (Click-Through Rate):

Ctr 12ac70ddf8

You will also see the total number of messages sent:

Sent emails fd6ef7289f

You will also see the total number of messages failed:

Fails email 6f85435697

You will also see the total number of messages opened:

Opened email 1cefc8b3be

If your message contains links, we will automatically track any click and display the top clicked links in a chart like the one below:

Top links 5a1a22cb7a

If your message contains links, we will also display a list of all links clicked:

Links 5a7a29f83f

Finally we will also display all the individual events collected for this message. We will show you a list of all the Sent events:

Sent email events b26c4c3174

And all the received events:

Received email events ae394af60c

We will also display all the open events:

Open email events 84c3ddaafe

SMS Messages

For this type of messages, the first section you see will be a summary of your message:

Sms message summary 624b935580

Clicking in More Info will take you to a detailed page where you can see the full content of the message as described here.

For this type, we will show you the total number of sent messages:

Sent sms 67e83f9671

And the total number of received messages:

Sms fails 6a423472b2

Finally we will also display all the individual events collected for this message. We will show you a list of all the Sent events:

Sent sms events ed35471852

And all the received events:

Received sms events 14a21c2725

In this page you will also be able to edit a scheduled message, while in scheduled state. This is done via the Options menu by clicking in Edit Message:

Options edit message ea9996d51c

In this page you will also be able to edit a scheduled message, while in Scheduled state. This is done via the Options menu by clicking in Edit Message:

Options edit message ea9996d51c

While in Scheduled state, you can also edit the scheduled date. You do this by clicking in the Edit Schedule button via the Options menu:

Options edit schedule 87637b0f2a

This will prompt you with a window like the one below, where you can change the date of your scheduled message:

Edit schedule fb38cf9a18

If a scheduled message is not in the state Finished or Cancelled you can stop it by clicking in the Stop Schedule button via the Options menu:

Options stop schedule f63e256453

Optionally, as soon as your message is sent and starts gathering data, you can export those events and download that data. This is done via the Options menu by clicking in Export:

Options export 75ba46268b

This will prompt you with a window like the one below, where you can select which type of events you want to export:

Export modal 65da9f3058

Finally if you wish to archive the message, you can do it by clicking in the Archive button via the Options menu:

Options archive aa2d4a7f93

This will move your message to the archived messages list.