SDK

Troubleshooting

In this page you'll learn what are the most common mistakes when implementing the Notificare library for iOS.

Misplaced App Keys

Most common error when implementing Notificare is, by far, misplaced configuration keys. When implementing Notificare, the library configuration file, Notificare.plist must contain the Application Key and Application Secret. Because APNS will use the sandbox servers when building directly from Xcode in the device and production servers when you distribute over-the-air, we strongly recommend you to create two apps in Notificare, one for development and another for production. This will make it easier to switch between environments. Please read more about the configuration file here.

Switching to Production

Always check if the property DEVELOPMENT in the Notificare.plist is set correctly. Whenever you build your app directly from Xcode in a device you will be using APNS sandbox servers so the DEVELOPMENT property must be set to YES. If you archive your application for Adhoc, App Store or Enterprise distribution you should make sure the DEVELOPMENT property is set to NO. Failing to set this correctly will prevent Notificare from sending notifications to the correct device tokens, since you will be registering invalid device tokens in Notificare.

Expired Certificates

Functionality like APNS and Loyalty, require certificates that have an expiration date to function properly. Notificare keeps track of these certificate's expiry date will send you reminders by email and web push notifications to the dashboard. Without valid certificates, Notificare will not be able to send notifications or generate passes rendering useless this functionality. Make sure you renew and upload these certificates to Notificare in time to avoid that these features stop working.

Conflicts with other libraries

When using the managed approach of our library, you may encounter conflicts with other libraries. The most common clash you may have is with Firebase Analytics. Because Firebase also proxies methods in your App Delegate to their own class you may experience weird behaviour with application:openURL:options: method of your delegate. When that is the case, you will have to options, you can disable Firebase App Delegate proxy, by setting the FirebaseAppDelegateProxyEnabled property to NO in your app's Info.plist or instead disable our App Delegate proxy by setting the property DISABLE_APP_DELEGATE_PROXY in the Notificare.plist and use our non-managed methods.

By default our library will also collect all your application exceptions. But if you are using other libraries for this purpose, like Crashlytics, you might want disable it by setting the property DISABLE_CRASH_LOG to YES under OPTIONS in the Notificare.plist.