Guides

Errors

Under this area you can quickly find all the errors your application generates. You will mostly find here errors related with APNS or GCM/FCM authentication, messages that coupld not be delivered and devices that no longer exist.

In any of your apps you'll find a menu item called Errors as follows:

Errors menu 650a547560

If your application has generated errors you can find them in a list as the one below:

Errors list 453f07d697

Because these errors are merely informative, you can at any moment clear this list by using the Options menu in the top right corner:

Errors option menu 2a2bf7a9ef

Below you'll find the list of possible errors for each platform:

Apple Push Notifications Errors

Common errors found when sending messages via APNS.

System errors

ErrorDescription
Processing errorThe system could not process the message
Missing device tokenThe system could not process the message due to a missing device token
Missing topicThe system could not process the message due to a missing topic (bundle ID)
Missing payloadThe system could not process the message due to a missing message payload
Invalid token sizeThe system could not process the message because device token has an invalid size
Invalid topic sizeThe system could not process the message because topic has an invalid size
Invalid payload sizeThe system could not process the message because payload has an invalid size
Connection terminatedThe system could not process the message because connection to APNS was terminated

Token errors

ErrorDescription
Invalid tokenThe system tried to send a message to a device token that was not registered for this app
Received feedback for tokenFeedback service notified that the device token uninstalled the app

Setup errors

ErrorDescription
Retry limit exceededThe system failed to deliver a message after several retries
Connection error, possibly wrong certificateThe system failed to deliver a message because the certificate is invalid or for a different app
Connection error, possibly revoked certificateThe system failed to deliver a message because the certificate is no longer valid or revoked

Misc. errors

ErrorDescription
Unknown errorThe system got an unknown error and could not process the message

Google Cloud Messaging/Firebase Cloud Messaging Errors

Common errors found when sending messages via GCM/FCM.

System errors

ErrorDescription
GCM unavailableThe system failed to connect to GCM/FCM because the service is unavailable
Connection errorThe system failed to connect to GCM/FCM due to a network error

Setup errors

ErrorDescription
Authentication errorThe system failed to connect to GCM/FCM due to a wrong Server Key

Token errors

ErrorDescription
Device is unavailableThe system tried to deliver a message but the device was not available at that time
Device is not registeredThe system tried to deliver a message to a device token that was not registered for this app

Misc. errors

ErrorDescription
Unknown errorThe system got an unknown error and could not process the message

Web Push Notifications Errors

Common errors found when sending web push notifications via GCM, Safari Web Push and VAPID.

System errors

ErrorDescription
Failed after retriesThe system tried to deliver a message several time and failed to deliver it.

Token errors

ErrorDescription
Device is not registeredThe system tried to send a notification to a token that was not registered for this website.

Setup errors

ErrorDescription
Invalid payload or authentication mismatchSystem could not connect to VAPID (probably wrong VAPID)
Authentication errorSystem could not connect to VAPID or GCM (most likely wrong VAPID or device auth key)

Misc. errors

ErrorDescription
Unknown errorThe system got an unknown error and could not process the message