Guides

Your Plan

In this area you can manage your plan, add-ons and review account stats. Click in Your Plan to access this area:

Your plan menu 3499ad8518

Simply access the sub-sections in this area via the tabbed menu:

Your plan tabs e146483585

Under this section you can always find your current plan:

Current plan 6d28bb2601

And all the other plans available for you:

Other plans 5db5524943

Depending in your agreement with us, your account might not allow you to automatically change your plan. For customers with a custom billing agreement, a plan change will require that you contact our support channel. When that is the case you'll see the following:

Custom billing 11ca4a9e32

If you are have our **Email** service active, you will be able to see the current price per message:

Email pricing 18e5282e6e

As well as the current email credits available for your account:

Email credits 3115fe2a2f

You can also at any moment buy email credits by clicking in the **Buy* button. All available packages will be shown as follows:

Buy email credits 503beb8bab

The following will also be available when our **SMS** service is active for your account, you'll see the current monthly cost for all the phone numbers you subscribe:

Sms numbers e840aa79b0

And you'll also be able to see the current SMS credits for your account:

Sms credits c02d796cb0

Just like for email, you'll also be able to buy SMS credits by clicking in the **Buy* button. It will show you all the available packages like shown below:

Buy sms credits 0a6d13278e

During your trial period a message displaying the remaining days until expiration will be shown like the one below:

Trial in progress 4d6e1ce80e

It will also be in this area that you will be redirected when your trial has ended or your account is expired. When your trial account has ended you'll see the following warning:

Trial ended 1fa3f19772

Once you've enrolled in a paying relationship with us, your account can expire for several reasons. If the total number of active users, under your account, is 10% more than the total number allowed by your plan, your account will expire and you will see the following warning:

User limit 3b233716f5

When your account is expired for this reason, you will not be able to navigate to any other area of the dashboard or make API requests. Your app will still work correctly but you won't be able to access your data until you successfully upgrade to a plan big enough to accommodate the number of active users.

If we are not able to charge your credit card, your account will expire. When that is the case you'll see a warning like this:

Lack of payment 2b804f1f72

When your account is expired for this reason, you will not be able to navigate to any other area of the dashboard or make API requests. Your app will still work correctly but you won't be able to access your data until you successfully change to a credit card that is able to process the payment. If you have a custom billing agreement with us you will need to contact our support channel.