Guides

Your Plan

In this area you can manage your plan, add-ons and review account stats. Click in Your Plan to access this area:

your plan menu

Simply access the sub-sections in this area via the tabbed menu:

Tabs

Under this section you can always find your current plan:

Current Plan

And all the other plans available for you:

Other Plans

Depending in your agreement with us, your account might not allow you to automatically change your plan. For customers with a custom billing agreement, a plan change will require that you contact our support channel. When that is the case you'll see the following:

Custom Billing

If you are have our Email service active, you will be able to see the current price per message:

Email Pricing

As well as the current email credits available for your account:

Email Credits

You can also at any moment buy email credits by clicking in the *Buy button. All available packages will be shown as follows:

Buy Email Credits

The following will also be available when our SMS service is active for your account, you'll see the current monthly cost for all the phone numbers you subscribe:

SMS Numbers

And you'll also be able to see the current SMS credits for your account:

SMS Credits

Just like for email, you'll also be able to buy SMS credits by clicking in the *Buy button. It will show you all the available packages like shown below:

Buy SMS Credits

During your trial period a message displaying the remaining days until expiration will be shown like the one below:

Trial in Progress

It will also be in this area that you will be redirected when your trial has ended or your account is expired. When your trial account has ended you'll see the following warning:

Trial Ended

Once you've enrolled in a paying relationship with us, your account can expire for several reasons. If the total number of active users, under your account, is 10% more than the total number allowed by your plan, your account will expire and you will see the following warning:

User Limit

When your account is expired for this reason, you will not be able to navigate to any other area of the dashboard or make API requests. Your app will still work correctly but you won't be able to access your data until you successfully upgrade to a plan big enough to accommodate the number of active users.

If we are not able to charge your credit card, your account will expire. When that is the case you'll see a warning like this:

Lack of Payment

When your account is expired for this reason, you will not be able to navigate to any other area of the dashboard or make API requests. Your app will still work correctly but you won't be able to access your data until you successfully change to a credit card that is able to process the payment. If you have a custom billing agreement with us you will need to contact our support channel.