Guides

Payment

In order to enroll in a payment relationship with us, you will have to provide us with your credit card information or a paypal account. We use a 3rd party service to process recurrent billing cycles as well as to store your credit card information or PayPal authorisations. Optionally, if you would like to switch to a yearly billing cycle, we can also offer you a custom billing method that will not require you to provide us with your credit card details. For that you will need to contact our finance department.

To access this area, open the Payment tab:

Payment tab 41f470dd05

If you do wish to have a monthly billing cycle, before you enrol in a paid plan, you will need to choose a payment method and store that information in vault:

Payment method selector 0841ab8853

We provide 2 types of payment methods, using Credit Cards or PayPal. If you prefer to use your credit card go ahead and click the Cards button:

Payment cards 32dda137cb

If your browser supports the Request Payment API (at this time only supported in Desktop Chrome v61+, Desktop Microsoft Edge build 14992+, Android Chrome v61+), you will see a screen like the one below:

Payment cards with payment api 9a966980aa

If you store any credit card information in the browser you're using, you can continue by selecting an existing card store in your browser by selecting the desired plan and clicking in Select Existing Card:

Payment select existing card 5fffc9e405

This will open a screen like the one below:

Payment using payment api 607a1a8df5

You can then safely use the information already stored in the browser or even insert a new card if don't have one yet. Data will be securely transferred to us once you click in the Pay button. If everything is alright with your information we will store it in our vault. Be aware that if at this point you don't have yet a payment relationship with us, this operation will create one and start a billing cycle. If you simply changing to another card or from a different payment method information it will only be stored and no charges will occur.

If instead your browser does not support the Request Payment API or you click in Insert New Card like shown below:

Payment insert new card a4178490bc

A screen like this will be shown:

Payment hosted fields c3a4525ea8

Simply fill that form with a valid credit card information and click in Add to Vault:

Payment add to vault 6a36067084

If everything is alright with your information we will store it in our vault. Be aware that if at this point you don't have yet a subscription with us, this operation will create one and start a billing cycle. If you simply changing to another card or from a different payment method information it will only be stored and no charges will occur.

If instead, you want to use PayPal, go ahead and click the PayPal button:

Payment paypal 4d86092af2

A screen like the one below will be shown:

Payment pay with paypal 9c688792d8

To continue click in the Pay with PayPal button and sign in with your PayPal account and review the information shown to you in that screen, once you finalise the authorisation to use your PayPal information, your data will be securely transferred to us. If everything is alright with your information we will store it in our vault. Be aware that if at this point you don't have yet a subscription with us, this operation will create one and start a billing cycle. If you simply changing to another card or from a different payment method information it will only be stored and no charges will occur.

Once you provide us a payment method, this area will show the current payment information, depending which method you've chosen, it will look like this:

Payment info 3895f97e32

At any point in time you can come back to this page and update your credit card or PayPal information, ideally before it expires or it is revoked, in order to avoid declined payment transactions that will obviously expire your account.